Seeking Chief Operations Officer

Chief Operations Officer

Pisgah Legal Services is a community-based non-profit corporation governed by a local Board of Directors. PLS’ annual budget of $5.4 million from a multitude of funding sources. Located in the Blue Ridge Mountains of Western North Carolina (WNC), Pisgah Legal Services’ primary service area includes eight WNC counties, in a mostly rural setting. The organization has offices in Asheville, Hendersonville, Rutherfordton, Brevard, and Marshall. With a dedicated staff of sixty-six, including twenty-five attorneys and supporting staff, and an active pro bono panel of 300 private attorneys, the program provides free services to more than 16,000 people per year to meet their basic needs, primarily in the poverty law areas of housing, public benefits, domestic violence prevention, health care, immigration, and consumer law.

Reporting to the executive director (ED), the Chief Operating Officer (COO) will have primarily internal, yet some external responsibilities, to include directing the work of the firm, grant management, program administration, and support for mid-level managers. The COO will partner closely with the ED to chart PLS’s future growth and strategic response to demand for client services that far outstrips PLS resources. In general, the COO will oversee the operations of PLS programs as directed by the ED so that the ED can focus more on external relations, planning, and fundraising.

Major Responsibilities
• Directs all programs and internal operations, including how applicants for assistance access services, setting priorities, developing and expanding programs, grant reporting and program oversight, information technology, and use of office space and resources
• Oversees measurement of program results, including effective systems to gather data to increase and track the flow of cases commensurate with resources and potential resources
• Works with the Executive Director, the Human Resources Director, and supervisors in hiring, evaluating, disciplining, and terminating staff
• Oversees program sustainability, growth, and development including collaborating with grant proposals, developing policies and procedures, and volunteer management
• Supervises and delegates management tasks to the Managing Attorneys and the Mountain Area Volunteer Lawyer Program/ Volunteer Director aka Director of Community Engagement – and provides coverage for them when necessary
• Leads annual planning for program goals and objectives, evaluates progress and effectiveness of program staff, and ensures high standards of advocacy through individual work, teamwork, and accountability.
• Evaluates and tracks the progress of program activities and results as well as the performance of Managing Attorneys, the Director of Community Engagement, and Program Directors
• Provides regular reports to the Executive Director and the Program Committee of the Board of Directors, regarding specific programs, highlighting areas of excellence, areas of concern, and opportunities or needs to adjust programs
• Works with the Human Resources Director to ensure excellence and consistency throughout the organization including staff onboarding processes, leadership development, and a wide array of necessary training
• Leads the identification of best practices and improves internal systems with an eye toward future needs and budget realities
• Leads other team members to improve internal communications and standard operating procedures
• Helps to set the policy advocacy agenda for staff and volunteers
• Represents Pisgah Legal Services in external relations as needed

Qualifications
• Licensed attorney experienced in poverty law, N.C. law license or eligibility to obtain such a license by comity is preferred
• Passionate about the Pisgah Legal Services mission and impact
• Six or more years in a management position in legal services program, other nonprofit organization(s), private law firm, or government agency
• Track record of delivering superior results, commanding respect as a trusted leader, and assuming leadership roles
• Willing to hold staff members accountable to realistic objectives in a demanding environment
• Successful in roles requiring execution of multiple tasks while responding to multiple priorities
• Proven ability to work with drive, efficiency, and flexibility
• Demonstrated ability to build and maintain relationships with a wide array of people – junior and senior, for-profit and nonprofit, and from diverse backgrounds
• Outstanding communication and interpersonal skills
• Remains focused in the face of pressure and delivers against timelines
• Able to work extra hours as work demands may require

Salary/ Benefits
Salary $90,000 – $120,000 based on six years’ or more experience. Excellent fringe benefits, including 401(k), as well as life, health, and disability insurance.

To Apply
E-mail resumé and cover letter describing relevant experience to employment@pisgahlegal.org. PLS invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice.

Pisgah Legal Services is an Equal Opportunity Employer. Racial minorities, women, the elderly, and people with disabilities are encouraged to apply.

Contact:

employment@pisgahlegal.org

Join Us to Celebrate the Impact You Make Through Pro Bono

The Buncombe County Bar will host its annual Pro Bono Celebration on Wednesday, May 15th at 12:30pm at Celine & Company’s “On Broadway” venue in downtown Asheville.

Please join us as we honor and appreciate all of the incredibly generous volunteer attorneys in our community. This year we will highlight the contributions of: Alex Gomes, Natalie Gray, Lance Martin, and Eleanor Powers.

Be sure to register for the May Bar lunch in order to join us for this celebration and lunch.

Poverty Law Attorney – Madison/ Yancey/ Mitchell

Pisgah Legal Services is a community-based, non-profit law firm which provides free civil legal assistance to low-income people in western North Carolina, in the Blue Ridge Mountains. PLS directly serves 16,000+ people annually and provides community education and outreach to many other low-income people.

PLS is seeking a full-time N.C. licensed attorney to handle poverty law cases in Madison, Yancey and Mitchell counties. Legal aid experience would be helpful. Passion for promoting justice and overcoming barriers facing low-income people, being a creative and zealous attorney and a team-player, and being committed to achieving lasting results for clients and low-income communities are all important.

Responsibilities
• Work from remote locations in Marshall, Bakersville and/or Burnsville.
• Conduct client interview; advise and represent as appropriate. (This may include representation, preparation for self-representation, obtaining continuances for assessment, and referring cases to other PLS staff attorneys.)
• Document all work in Legal Server case management software.
• Organize and conduct outreach and educational presentations.
• Establish branch office(s) within service area.
• Develop and maintain relationships with other non-profit agencies, government officials, government employees, community leaders and others.
• Travel within our service area and also to meetings or conferences in other parts of NC.
• Adhere to program priorities and case handling policies, procedures and standards of practice, as well as the highest professional and ethical standards.
• Keep abreast of developments in the law and disseminate information to staff, volunteer attorneys and the public.
• Work with volunteers as needed.
• Represent and advise clients in judicial and administrative hearings in landlord/tenant, consumer, public benefits, domestic violence and other areas as needed.

Qualifications
• N.C. licensed attorney
• Demonstrated commitment to serving low-income people and communities.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to work well with teams.
• Fluency in Spanish would be an asset.

Salary/ Benefits
Salary ranges from $48,500 – $92,000 depending on experience. Excellent fringe benefits, including 401(k) retirement plan, as well as life, health, and disability insurance.

To Apply
E-mail resumé and cover letter describing relevant experience to employment@pisgahlegal.org. PLS invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice.
Pisgah Legal Services is an Equal Opportunity Employer. Racial minorities, women, the elderly, and people with disabilities are encouraged to apply.

Contact:
8282103425
employment@pisgahlegal.org

Seeking Domestic Violence/ Generalist Attorney

Domestic Violence/ Generalist Attorney (Hendersonville)

Pisgah Legal Services is a community-based non-profit governed by a local Board of Directors. PLS’ annual budget consists of individual contributions and grants from governments, United Ways, Interest On Lawyers Trust Accounts, and foundations.. Located in the Blue Ridge Mountains of western North Carolina, Pisgah Legal Services’ primary service area includes six WNC counties, in a mostly rural setting. The organization has offices in Asheville, Hendersonville, Rutherfordton, Brevard, and Marshall. With a dedicated staff of sixty, including attorneys and support staff, and an active pro bono panel of 300 private attorneys, the program serves more than 15,000 people per year to meet their basic needs, primarily in housing, public benefits, domestic violence prevention, health care, and consumer law.

Nature of Position: PLS is seeking a full-time N.C. licensed attorney to work out of the PLS Hendersonville office on domestic violence (MVPP)/ family law cases and general poverty law cases including landlord/tenant, consumer law, and public benefits issues. The MVPP helps victims of domestic violence escape domestic violence and live independent of their abusers. MVPP strives to provide holistic services to clients including and beyond the initial protective order.
Applicants should have legal aid experience and be passionate about promoting justice and overcoming barriers facing low-income people, be a creative and zealous attorney and a team-player and be committed to achieving lasting results for clients and low-income communities.

Responsibilities
• Representation and advice to clients in prevention of domestic violence and other poverty law cases.
• Preventive legal education and outreach.
• Some travel within sixty miles of our offices.
• This attorney will also be responsible for keeping abreast of developments in the law and disseminating information to staff, volunteer attorneys and the public.
• Handle a caseload of domestic violence prevention cases, involving frequent 50B and custody litigation. Work with domestic violence prevention agencies in the six counties. Some travel within 60 miles is required. Caseload may change in the future to include homelessness prevention and other types of poverty law.

Qualifications
• N.C. licensed attorney
• Spanish language skills would be an asset
• Experience in addressing problems associated with domestic violence, family law, foreclosure prevention, and other areas of poverty law.

Salary/ Benefits
Salary is based on experience. Excellent fringe benefits, including 401(k) retirement plan, as well as life, health, and disability insurance.

To Apply
Submit resume, cover letter to: employment@pisgahlegal.org. Please specify this position on the cover letter and resume.

Pisgah Legal Services is an Equal Opportunity Employer. Racial minorities, women, the elderly, and people with disabilities are encouraged to apply.

Contact:

employment@pisgahlegal.org

Celebrate Pro Bono Service – Have Lunch & Beer On Us!

Pisgah Legal Services and the Buncombe County Bar are celebrating volunteer attorneys’ kind and generous work!

Are you an active Mountain Area Volunteer Lawyer (MAVL) volunteer or do other pro bono service for low-income people in WNC? Have lunch and a beer on us at Wicked Weed and let us appreciate you!

Tuesday, October 23, Noon – 2pm
Wicked Weed Brewery, downtown Asheville

Please RSVP to jodi@pisgahlegal.org and be sure to let her know that you are a MAVL/pro bono volunteer!

Not an active MAVL volunteer but want to enjoy lunch and support Pisgah Legal Services? We’d be thrilled to have you join us at Wicked Weed with a suggested $15 donation.

Thank you to Wicked Weed Brewing for their generous support!